- Any Bachelor s Degree
- 0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
- Should understand the Retail business including supply chain fundamentals and organizational hierarchy
- Passion to be a part of a smart working and winning team
- Ability to multitask in a quick-paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills (English and Hindi)
- Strong attention to detail when communicating with customers (verbal written)
- Ability to empathize with customers and convey confidence
- Expertise working with Microsoft Excel and Reporting Tools
- Strong documentation skills
- Strong interpersonal and soft skills