- Manage large amounts of incoming calls and mails regarding product information, customer problems and service.
- Resolve customer complaints via phone, email, or social media.
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Responsible for maintaining a high level of professionalism with the customers and establish a positive rapport with every call, be it inbound call or outbound call.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Maintain Inventory and Monthly conveyance of technicians
- Manage Field team attendance and their daily visits.
- Maintain quality feedback Report.

📌 Executive - Customer Care (Mumbai)
🏢 GM MODULAR
📍 Mumbai