Senior Administrator - English, Arabic, Microsoft Windows

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: Service desk, hardware, software, network, ticketing systems, IT systems, desktops, laptops, printers, peripherals

Job Summary
Service desk
Key Responsibilities
• Respond to help desk tickets via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Escalate unresolved issues to higher-level IT staff.
• Assist with user account setup, password resets, and access permissions.
• Maintain and update documentation and knowledge base articles.
• Track and manage support requests using ticketing systems.
• Support deployment of new hardware/software and system upgrades.
• Provide training or guidance to junior staff or end users.
• Ensure timely resolution and follow-up on open issues.




• Participating in IT process improvement initiatives.

Skill Requirements
Service desk English
Other Requirements
• Resolve escalated issues related to hardware, software, network, and system performance.
• Handle incident escalations and ensure resolution within defined SLAs.
• Work closely with Level I and Level III support teams, development, QA, and operations to streamline issue resolution.
• Maintain detailed records of support activities, resolutions, and system configurations.
• Assist in deploying, configuring, and maintaining IT systems including desktops, laptops, printers, and peripherals.
• Identify areas for improvement and implement cutting-edge support solutions.
• Provide technical support and ensure customer queries are resolved effectively.

📌 Senior Administrator English, Arabic, Microsoft Windows (Lucknow)
🏢 HCL Technologies
📍 Lucknow