Technical Lead

Experience: 5 to 7 years

Location: Noida, India

Skills: ServiceNow, Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Request, ITBM Configuration, Administration Development, Customization, Migration, Upgrade, JavaScript, Data Analysis, ServiceNow Systems Administrator Certification, ServiceNow Certified Implementation Specialist, Agile, DevOps, Analytical skills, Leadership, Negotiation, Client Engagement, Presentation skills

Job Summary
The ServiceNow Developer is responsible for designing, developing, implementing solutions within the Service Now platform to meet business needs.

Responsibilities
• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Can break down the requirements, develop and demo the dashboards and reports to end user/clients.
• Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
• Create and maintain system design and operations documentation.
• Strength in building and maintaining the client relationship.
• Strong ability to prioritize a multitude of client requests and requirements.
• Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements.

Skills required
• 5 to 7 years of experience of overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management,



Asset Management and Service Catalog/Service Request
• Develop/administer/customize various modules within ServiceNow.
• Create Incident template forms.
• Develop and analyze reports, dashboard views.
• Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience developing and customizing core.
• ITBM applications such as Ideation, Demand, PPM, Resource Management.
• ServiceNow Scripting experience (JavaScript) to develop script including macros, business rules, UI policies, etc.
• Provide consultation services to leadership regarding optimal usage of the platform.
• Interact with internal customers to scope and build out new and existing workflows that adhere to best practices.
• Data analysis.
• Administration & Enhancements/ Development of Service Catalog.
• Facilitate/administer/support Change tickets.
• Audit Change tickets with respect to Change Management program policies.
• Facilitate Change Advisory Board meetings.
• Support end-user assistance requests.
• Process Incident and routine work request (RITM) tickets assigned to department.
• Other duties as assigning.
• Excellent oral and written communication skills
• ServiceNow Systems Administrator Certification
• ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start date.
• Working knowledge of Agile

Qualification
• ServiceNow Systems Administrator Certification is must.
• ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start date.
• Candidates must have 6 plus years of total experience and a bachelor’s degree at least.




• Experience/Knowledge with Agile and DevOps principles.
• Should have worked with cross functional teams.
• Should possess strong Analytical, Problem Solving, Leadership, Negotiation, and liaising skills.
• Solid client engagement and Presentation skills.
• Should be an excellent team player.

Key Responsibilities
• 5 to 7 years of experience of overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request
• Develop/administer/customize various modules within ServiceNow.
• Create Incident template forms.
• Develop and analyze reports, dashboard views.
• Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience developing and customizing core.
• ITBM applications such as Ideation, Demand, PPM, Resource Management.
• ServiceNow Scripting experience (JavaScript) to develop script including macros, business rules, UI policies, etc.
• Provide consultation services to leadership regarding optimal usage of the platform.
• Interact with internal customers to scope and build out new and existing workflows that adhere to best practices.
• Data analysis.
• Administration & Enhancements/ Development of Service Catalog.
• Facilitate/administer/support Change tickets.
• Audit Change tickets with respect to Change Management program policies.
• Facilitate Change Advisory Board meetings.
• Support end-user assistance requests.
• Process Incident and routine work request (RITM) tickets assigned to department.
• Other duties as assigning.
• Excellent oral and written communication skills
• ServiceNow Systems Administrator Certification
• ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start date.
• Working knowledge of Agile

📌 Technical Lead (Noida)
🏢 HCL Technologies
📍 Noida