Senior Administrator - Oracle Identity Manager,Compliance Remediation

Experience: 3 to 5 years

Location: Pune, India

Skills: Oracle Identity Manager, Vulnerability Assessment, Penetration Testing, Vulnerability Management, SOC, Information Security operations, vulnerability management lifecycle, vulnerability scanning, assessment tools, analysis tools, CVSS scoring, threat intelligence, security advisories, analytical skills, documentation skills

Job Summary
The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and ensuring operational excellence. This position focuses on troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and security posture. The ITSOC Vulnerability Management role is responsible for identifying, assessing, prioritizing, and driving remediation of security vulnerabilities across infrastructure, systems, and applications. The role supports the Security Operations Center (SOC) by ensuring vulnerabilities are proactively managed in line with defined risk frameworks, compliance requirements, and security best practices.
The position works closely with SOC, EDR, Incident Response, Infrastructure, Application, and Platform teams to reduce the organization’s attack surface and strengthen overall security posture. This role plays a key part in operational security, continuous improvement, and maturity of the vulnerability management program.

Key Responsibilities
1. Adhere To Quality Standards, Regulatory Requirements,



And Company Policies While Delivering Support Services For Oracle Identity Manager And Vapt.
2. Provide Technical Guidance For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Related To Oracle Identity Manager.
3. Engage In Knowledge Base Updates And Management, Delivering Training And Coaching To New Analysts To Foster A Knowledgeable Support Environment.
4. Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.

Skill Requirements
1. Advanced Proficiency In Oracle Identity Manager And Vulnerability Assessment And Penetration Testing (Vapt).
2. Solid Analytical And Problem-Solving Skills To Address Complex Technical Issues.
3. Excellent Communication Skills To Effectively Interact With Customers And Support Teams.

Other Requirements
3–5 years of experience in Vulnerability Management, SOC, or Information Security operations. Strong understanding of vulnerability management lifecycle and remediation processes.
Hands‑on experience with vulnerability scanning, assessment, and analysis tools.
Knowledge of CVSS scoring, threat intelligence, and security advisories.
Experience working with SOC, EDR, and infrastructure teams in an enterprise environment.
Strong analytical, documentation, and stakeholder communication skills.

📌 Senior Administrator Oracle Identity Manager,Compliance Remediat (Pune)
🏢 HCL Technologies
📍 Pune