Service Delivery Director (DPO)

Experience: 20 to Not Available years

Location: India

Skills: Financial Crime operations, regulatory compliance, Anti-Money Laundering (AML), Know Your Customer (KYC), analytics, risk scoring, alert management, regulatory readiness, remediation strategies, performance dashboards, trend analysis, process reengineering, automation, digital enablement, cross-training, compliance, AMLD, MiFID, FATCA

Job Summary
This role serves as a strategic advisor to clients, leveraging the organization’s expertise in Financial Crime operations and regulatory compliance. This role is responsible for presenting customized solutions that address specific Anti-Money Laundering (AML) and Know Your Customer (KYC) challenges, utilizing global best practices and advanced analytics. The manager’s ability to build trust and credibility with clients is essential and is demonstrated through a proven record of successful delivery across diverse geographies and regulatory environments.

Key Responsibilities
Client Advisory and Engagement:
Act as a strategic advisor by showcasing deep domain expertise in Financial Crime operations and compliance.
Present tailored solutions to client-specific AML/KYC challenges, leveraging best practices and analytics.
Build trust and credibility through effective communication and client engagement.
Lead client workshops and capability presentations to articulate transformation roadmaps and operational excellence models.

Consulting and Framework Design:
Offer consultative guidance on the design and implementation of end-to-end Financial Crime frameworks, including transaction monitoring, risk scoring, and alert management.
Advise clients on regulatory readiness and remediation strategies aligned with evolving compliance standards.




Collaborate with client stakeholders to assess current-state maturity and co-create future-state operating models.
Provide insights via performance dashboards and trend analysis to facilitate client decision-making and governance.

Operational Transformation:
Drive transformation initiatives across Financial Crime operations, focusing on process reengineering, automation, and digital enablement.
Lead cross-training programs to develop multi-skilled teams capable of handling diverse Financial Crime functions.
Implement best practices across delivery locations to ensure consistency, scalability, and quality assurance.
Continuously improve tools and methodologies to keep pace with emerging fraud techniques and regulatory requirements.

Leadership and Oversight:
Lead and oversee all aspects of Financial Crime Operations across multiple delivery locations.
Manage teams of AML/KYC analysts and ensure adherence to regulatory standards and client requirements.
Develop and implement comprehensive financial crime strategies using advanced analytics and industry best practices.
Ensure compliance with global regulatory regimes, including AMLD, MiFID, FATCA, and other international standards.
Generate regular reports on operational performance, trends, and key metrics for senior management and stakeholders.
Promote continuous improvement of financial crime processes, tools, and methodologies.
Foster cross-training and skill development among staff in various FinCrime domains.
Collaborate with internal and external stakeholders to ensure alignment on compliance and risk mitigation strategies.

Preferred Qualification and Experience
20+ years of experience in Financial Crime Compliance, AML/KYC operations, or closely related fields.
Demonstrated leadership in managing large teams and multi-location delivery operations.
Solid understanding of anti-money laundering requirements and international regulatory frameworks.

📌 Service Delivery Director (DPO) (Mumbai)
🏢 HCL Technologies
📍 Mumbai