Job Description

Description

We are seeking an International Voice Agent to join our dynamic team in India. The ideal candidate will be responsible for providing top-notch customer support through voice communication with international clients. This role requires strong communication skills and a commitment to delivering excellent service.

Key Responsibilities:

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and requests efficiently.
- Deliver accurate information while maintaining high-quality customer service.
- Build positive relationships with customers through effective communication.
- Maintain detailed and accurate records of customer interactions.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
- Follow company policies, processes, and compliance standards.

Requirements:

- Excellent verbal communication skills in English.




- HSC/Graduate (Freshers and experienced candidates are welcome).
- Strong listening, problem-solving, and interpersonal skills.
- Basic computer knowledge and typing skills.
- Ability to work in rotational, UK, US, or Australian shifts.
- Willingness to work in a fast-paced customer service environment.

What We Offer:

- Market-competitive salary with attractive incentives.
- 5-day working week (for applicable processes).
- Paid training and career development opportunities.
- Performance-based growth and internal promotions.
- Friendly and professional work environment.
- Transport facility (where applicable) and employee engagement activities.

Contact- Shreya (phone hidden)/ [Confidential Information]

Spotlight

- Cafeteria, Office cab/shuttle

📌 International Voice Agent (Thane)
🏢 .
📍 Thane