Remote: Hybrid

Job Title: Customer Success Analyst / CSM SupportLocation: Hyderabad (Hybrid) Experience_ 6-8 yrs Role Summary: Thisrole supports the Customer Success Manager (CSM) by enablingdata-driven decision-making, tracking key metrics, and ensuringtimely closure of customer-related actions. The focus is on dataanalysis, reporting, and operational tracking to enhance customeroutcomes. Key Responsibilities: Analyze customer data to identifytrends, risks, and opportunities Create and maintain trackers,dashboards, and reports to monitor customer health and performanceSet up alerts and monitoring mechanisms for key metrics andpotential issues Provide actionable insights to the CSM forproactive decision-making Track action items, follow-ups,



andensure closure of customer-related tasks Support in preparingcustomer reviews, reports, and presentations Collaborate withinternal teams to gather data and ensure accuracy Required Skills:Solid data analysis and reporting skills (Excel, Power BI, orsimilar tools) Ability to interpret data and provide insights Goodunderstanding of customer lifecycle and success metrics Strongattention to detail and organizational skills Preferred Skills:Experience in CSM support / operations / MIS / business analysisroles Familiarity with CRM tools (Salesforce, etc.) Basicunderstanding of SQL or data querying

📌 Customer Success Analyst (Telangana)
🏢 Juara IT Solutions
📍 Telangana