Quality Assurance Member | Remote | Luxury Travel Weare a remote-first, globally distributed team and welcomeapplications from exceptional candidates around the world. Hiringdecisions are based on experience, capability, and alignment withour standards not geography About Ascend Ascend helps founders,investors, and executives book international business andfirst-class flights at rates that are typically 30-80% below whatyou would find on a regular booking site. We combine smart,proprietary booking methods with round-the-clock personal servicedelivered over WhatsApp. We have grown from 12 to 66 people in justover a year, backed by Bessemer Venture Partners, and 5x'd ourrevenue year-over-year. We are at $22M+ ARR and growing fast. Ourmission is to make first-class travel accessible to the people whoare shaping the world. Our clients are founders, investors, andsenior executives who expect fast, accurate, and polished service.They do not chase confirmations. They trust us to get it rightevery time. The Role We are hiring a Quality Assurance Member to bethe final check on every client-facing booking before it leavesAscend. Before any client receives their itinerary or invoice, thebooking goes through you. Your job is to review each bookingend-to-end: check that the flight details are correct, that theinvoice amount matches what was agreed, that the payment isconfirmed, and that what we are about to send to the client isaccurate and well-written. If anything is off, you log it andescalate it to your QA Team Lead immediately. You do not approve abooking until it is right. Every booking you sign off on representsAscend's promise to the client. Getting that final check right isthe whole job. What You'll Do Final QA Execution Review everybooking assigned to you by your QA Team Lead before it goes to theclient Check each booking across all the relevant tools: theclient's trip record, the invoice, the payment status, and theclient message that is about to be sent Confirm that everything isconsistent: the same passenger details, the same flightinformation, the same amounts appear correctly in every systemMulti-Platform QA Checks Client trip record: check the passengername, date of birth, flight routing, seat assignments, mealpreferences, frequent flyer number, and any extras that werearranged Invoice: verify the amount, client details, and that itlinks correctly to the right booking Client message history:



readthrough recent communications to confirm they are accurate,appropriate in tone, and consistent with the booking data Taskrecords: confirm that all required fields are completed and thebooking status is up to date Record Maintenance and Escalation Logyour QA outcome in the task record and notify your Team Lead wheneach review is complete If you find anything that does not lookright, flag it to your QA Team Lead immediately with a cleardescription of the issue. Do not approve the booking until theissue is resolved Once a correction has been made, re-check therelevant fields before marking the booking as QA-approved Keeprecords clean, complete, and fully updated before your shift closesWhat You Bring Must Have 2+ years in a quality assurance, dataverification, travel operations, or similar role where your coreresponsibility was finding errors and ensuring records wereaccurate before they reached an end customer An eye for detail thatis consistent, not just occasional: you check carefully even whenyou are busy and even when the last ten bookings were fine Clear,direct communication: when you find an issue, you describe itaccurately so the right person can fix it quickly Ability to workacross multiple tools at the same time without losing track ofwhich booking you are on or what you still need to check Nice toHave Background in luxury hospitality, premium travel, orhigh-touch client service Familiarity with task managementplatforms, billing tools, or CRM systems Experience reviewingclient-facing communications for tone and accuracy A genuineinterest in process quality and continuous improvement You do notneed to check every box. If you have 80% of the skills and thedrive to learn, we want to hear from you. Why Ascend Clear GrowthPath The progression here is: Quality Assurance Member to QualityAssurance Team Lead to Concierge Manager. We promote from withinbased on performance. The precision and platform knowledge youdevelop in this role are the exact foundations of the team leadrole above you.



Build, Don't Just Execute We are actively refiningour QA process. When you notice a pattern of the same type of errorappearing across bookings, or a step in the process that createsunnecessary confusion, we want to hear it. Your observations feeddirectly into how we improve. Real Support A QA Team Lead whoassigns your work, reviews your flags, and is available when youneed support on a complex case Weekly briefings, mock QA drills,and service recovery simulations to keep you sharp Regularone-on-one conversations with clear, specific feedback on yourperformance Work-Life Balance You will know your shift schedule inadvance Shift handovers are clean and structured A global team withtalented colleagues across continents What Success Looks Like First90 days: Every booking assigned to you has been reviewed and theoutcome logged before your shift ends. Your QA accuracy rate is ator above 99%. All records in every system are clean and consistent.You are flagging issues clearly, escalating promptly, and buildinga reputation as someone the team can depend on to be thorough.Within 6-12 months: You are handling more complex or high-valuebookings with confidence, contributing process observations to theteam, and demonstrating readiness for the Team Lead role. OurValues Customer Obsession: We win when our customers win Urgencywith Impact: Clients expect answers in minutes, not hours RadicalCandor: Honest, direct, respectful feedback builds trust Ownership:If something breaks, we fix it Relentless Excellence: Good enoughis never enough Why You'll Love This Role This is perfect forsomeone who: Gets real satisfaction from catching errors thatothers missed and knowing the client experience is better for itWants a role where their attention to detail is not justappreciated but is the whole point Is excited to work in afast-moving, high-standard setting where quality is measuredand visible every shift Sees a clear path to team leadership andwants to build toward it methodically Enjoys working acrossmultiple systems and finding the moments where the data does notquite add up Ascend is an equal opportunity employer. We evaluatequalified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability,veteran status, or any other protectedcharacteristic.

📌 Quality Service Team Member-India (Remote) (Maharashtra)
🏢 Ascend
📍 Maharashtra