Actively hiring

Customer Service Executive

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,02,500 - 3,65,000 ₹ 3,02,500 - 3,65,000 /year

Experience

No experience required

No experience required

Apply By

5 Sep' 26

Posted few hours ago

Fresher Job

Be an early applicant

About the job

Key Responsibilities:

1. Act as the primary point of contact for students regarding accommodation-related queries.
2. Respond to student inquiries via calls, emails, WhatsApp, and other communication channels.
3. Provide timely updates on booking status, documentation requirements, and move-in processes.
4. Coordinate with property partners and internal teams to resolve customer concerns efficiently.
5. Handle escalations and ensure prompt resolution while maintaining a high level of customer satisfaction.
6. Maintain accurate records of interactions and updates in CRM systems.
7. Follow up proactively with students to ensure a smooth booking and onboarding experience.
8. Assist students with booking modifications, cancellations, and special requests as per company guidelines.
9. Collaborate with sales, operations, verification, and other stakeholders to ensure seamless service delivery.
10. Meet customer satisfaction and response time targets.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office MS-Word Operations

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Mumbai only

Other requirements

1. Excellent verbal and written communication skills.

2. Strong customer service and relationship management skills.

3. Ability to handle multiple conversations and tasks simultaneously.

4.



Good problem-solving and conflict-resolution abilities.

5. High attention to detail and process adherence.

6. Comfortable working in night shifts.

7. Proficiency in MS Office, Google Workspace, and CRM tools.

8. Ability to work effectively in a rapid-paced environment.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,02,500 - 3,65,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 3,00,000 - 3,60,000 /year

2. Variable pay: ₹ 2,500 - 5,000 /year

Perks

Informal dress code Health Insurance

Number of openings

2

About UniAcco

UniAcco (by Adventum Student Living Private Limited) intends to build a cutting-edge, technology-based platform to provide end-to-end solutions to international students to achieve their dreams. We started the journey with UniAcco (a global student accommodation platform) in 2019 and launched UniCreds (a marketplace for education loans) in 2020. Our third vertical, UniScholarz, which was recently launched, is a global counseling platform that offers effective mentoring by specialized counselors. These three consumer tech-led companies enable students to have the most hassle-free experience in reaching their educational goals free of cost. Because we believe dreams shouldn't be compromised under any circumstances.

Activity on Internshala

Hiring since May 2020

560 opportunities posted

37 candidates hired

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📌 Customer Service Executive - Fresher (Mumbai)
🏢 UniAcco
📍 Mumbai