Job Summary:

The Cluster Manager will be responsible for overseeing multiple retail outlets/showrooms within a designated cluster/region. This role involves driving sales performance, ensuring operational excellence, implementing company policies, maintaining compliance with gold/jewellery industry standards, and leading store managers and their teams to deliver exceptional customer experiences while achieving business objectives.

Key Responsibilities:

1. Sales & Business Development

· Drive sales targets and profitability for all showrooms within the assigned cluster.

· Develop and implement sales strategies, promotions, and customer engagement programs.

· Monitor competitor activities and market trends to enhance cluster performance.

2. Operations Management

· Ensure adherence to company policies, SOPs, and compliance standards across stores.

· Oversee stock management, inventory controls, and gold/jewellery handling procedures.

· Conduct regular audits to maintain quality, purity, and compliance with BIS hallmarking and regulatory standards.

3. People Management

· Lead, guide, and motivate Store Managers and staff across the cluster.

· Conduct performance reviews and identify training needs to improve skills and customer service.

· Ensure manpower planning, recruitment, and retention for smooth operations.

4. Customer Experience





· Ensure each showroom provides exceptional customer service and builds long-term relationships.

· Handle escalations related to customer grievances and ensure timely resolutions.

5. Compliance & Security

· Ensure strict adherence to compliance, audit norms, and legal regulations related to the jewellery industry.

· Implement strong security protocols for gold, diamonds, and high-value assets.

6. Reporting & MIS

· Analyze sales reports, customer insights, and business performance for decision-making.

· Submit regular performance reports to senior management with improvement strategies.

Key Skills & Competencies:

· Strong leadership and team management skills.

· Excellent knowledge of gold/jewellery retail operations, hallmarking, and industry regulations.

· Sales-driven mindset with proven track record of achieving targets.

· Strong communication, negotiation, and customer relationship skills.

· Ability to analyze data, prepare reports, and make data-driven decisions.

Qualifications & Experience:

· Bachelor’s/Master’s degree in Business Administration, Retail Management, or relevant field.

· 7–10 years of experience in retail management.

· At least 3–5 years in jewellery/gold industry preferred.

· Experience in managing multiple outlets/cluster operation.

Pay: ₹50,000.00 - ₹60,000.00 per month

Advantages:

- Flexible schedule
- Health insurance

Work Location: In person

📌 Cluster Manager (India)
🏢 White Gold Bullion
📍 India