The Customer Relationship Executive (CRE) is responsible for managing customer relationships, coordinating with clients over calls, scheduling and aligning shoots, addressing customer queries, and ensuring a smooth and satisfactory customer experience throughout the service process.
Key Responsibilities
- Contact customers through calls and follow-ups.
- Coordinate with clients to schedule and align portfolio, YouTube, e-commerce, or other production shoots.
- Handle customer inquiries, concerns, and service-related issues professionally.
- Maintain regular communication with customers until project completion.
- Update customer details and interaction records in the CRM system.
- Share shoot schedules, instructions, and required documents with clients.
- Coordinate with internal teams to ensure timely execution of shoots.
- Resolve customer complaints and escalate issues whenever required.
- Build and maintain strong customer relationships to ensure customer satisfaction.
- Achieve assigned sales and service targets through effective communication and follow-ups.
- Prepare and submit daily, weekly, and monthly performance reports to management.
- Ensure all customer interactions comply with company policies and quality standards.
Required Skills
- Excellent communication and interpersonal skills.
- Solid customer handling and problem-solving abilities.
- Good convincing and negotiation skills.
- Ability to work under pressure and meet targets.
- Teamwork, time management, and a customer-focused approach.
Qualification
- Graduate in any discipline.
- Prior experience in Customer Relationship Management, Telecalling, Customer Support, or Sales is preferred.
Experience
- 0–2 years of relevant experience.
- Freshers with excellent communication skills may also apply.
Work Location: In person
📌 Customer Relationship Management (India)
🏢 Pitambra Films and Productions
📍 India
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