- Post: 2
- Experience: 2 + Years

Your responsibilities

- - Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Updates job knowledge by participating in educational opportunities
- Enhances organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Maintains customer database by entering information
- Sells additional services by recognizing opportunities to up-sell accounts; explaining current features




- Fulfils requests by clarifying desired information; completing transactions; forwarding requests

Our requirement

- - Excellent interpersonal written and oral communication skills
- Knowledge of mediation and conflict resolution techniques is preferable
- Candidate with at least 1 year experience in International customer support
- Leadership skills to guide and improve a team
- Data entry and basic computer skills
- Utmost patience while dealing with customers
- Fast and efficient problem-solving skills

📌 Customer Support Executive (India)
🏢 Mike Sierra Health Care
📍 India