Customer Support Executive – US Healthcare (Voice Process)

We are seeking a Customer Support Executive to join our US Healthcare team. The role involves communicating with patients, insurance representatives, and healthcare providers to obtain claim status updates, resolve billing-related inquiries, and ensure accurate documentation. Freshers with excellent English communication skills are encouraged to apply.

Key Responsibilities

- Communicate with insurance companies to check claim status and payment updates.
- Handle inbound and outbound calls with patients and insurance representatives.
- Follow up on outstanding claims and document call outcomes accurately.
- Assist patients with billing-related inquiries and appointment-related information.
- Maintain and update records in healthcare software and internal systems.
- Escalate unresolved issues to the appropriate team when necessary.

Requirements

- Excellent verbal and written English communication skills.
- Strong listening, interpersonal,



and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in a night-shift setting.
- Attention to detail and willingness to learn.
- Freshers with excellent English communication are welcome to apply.

Job Details:

Location: Prahlad Nagar, Ahmedabad, Gujarat

Shift Timings:(On-site)

- 6:30 PM – 3:30 AM
- 7:30 PM – 4:30 AM

Contact Details:

HR Contact No. : +91-XXXXXXXXXX
Email: [email protected]

Pay: ₹23,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

- Prahlad Nagar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Are you comfortable working in an on-site night shift role?

Language:

- English (Required)

Shift availability:

- Night Shift (Preferred)

Work Location: In person

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