Job Title: IT Support Engineer

Experience:1–3 Years

Employment Type: Full-Time

Job Summary

We are seeking a proactive and technically skilled IT Support Engineer to provide day-to-day technical support to employees and ensure the smooth functioning of the organization's IT infrastructure.

Key Responsibilities

* Provide first-level technical support for desktops, laptops, printers, and other IT equipment.

* Troubleshoot hardware, software, email, and network-related issues.

* Manage user accounts, passwords, and access permissions.

* Diagnose and resolve internet, LAN, Wi-Fi, VPN, and connectivity issues.

* Install, configure, troubleshoot, and provide basic support for CCTV systems and surveillance equipment.

* Maintain documentation of IT assets, support tickets, and issue resolutions.

Required Skills

* Strong knowledge of Windows operating systems.





* Good understanding of computer hardware and troubleshooting.

* Knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN.

* Familiarity with Active Directory and user management.

* Experience with CCTV systems, IP cameras, and surveillance equipment.**

* Strong problem-solving and analytical skills.

Educational Qualification

Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.

Key Competencies

Customer-focused approach, solid troubleshooting skills, time management, attention to detail.

Fluency in English, Hindi, and Malayalam is mandatory.

Work Location: In person

📌 IT Support Engineer (India)
🏢 Soxo Tech
📍 India