Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
1. Team Management:

- Supervise and mentor a team of outbound sales agents.
- Conduct daily team briefings to set targets and expectations.
- Monitor agent performance and provide constructive feedback.

2. Sales Strategy Execution:

- Implement sales strategies to meet or exceed team targets.
- Develop call scripts, objection-handling techniques, and closing strategies.




- Analyse sales data to identify trends and optimize performance.

3. Performance Monitoring:

- Track individual and team KPIs, including call volume, conversion rates.
- Ensure compliance with company standards and data protection Policy.

4. Training and Development:

- Identify training needs and organize periodical trainings.
- Ensure recent hires are effectively onboarded .
- Promote best practices for Lead conversions.

5. Customer Relationship Management:

- Address escalated customer queries/issues promptly and effectively.

Qualification ; Graduate , Master / Postgraduate

📌 Team Leader - Call Centre - Bengaluru - SDR Tower - JM (India)
🏢 Tata Capital
📍 India