Job Summary

The Telecaller is responsible for handling inbound and outbound calls, converting enquiries into appointments, following up with prospective and existing clients, and ensuring excellent customer service. The role requires strong communication skills, sales aptitude, and the ability to build relationships with clients while promoting the clinic's aesthetic treatments and services.

Key Responsibilities

Patient Enquiry & Appointment Management

- Attend all incoming calls professionally and courteously.
- Make outbound calls to enquiries generated through Meta (Facebook & Instagram), Google Ads, website, WhatsApp, referrals, and walk-ins.
- Explain clinic services, treatments, offers, and pricing to prospective clients.
- Schedule, reschedule, and confirm patient appointments.
- Send appointment reminders to minimize no-shows.

Lead Management

- Contact all recent leads within the assigned turnaround time.
- Follow up regularly with prospective clients until conversion.
- Maintain accurate records of all enquiries, follow-ups, and appointment status in the CRM/software.
- Update lead status after every interaction.
- Re-engage inactive and missed leads through periodic follow-up calls.

Sales & Conversion

- Convert enquiries into consultations and treatment appointments.
- Promote ongoing offers, packages, memberships, and seasonal campaigns.
- Achieve monthly targets for appointments booked and lead conversions.
- Upsell and cross-sell suitable treatments based on customer requirements.

Customer Relationship

- Build rapport with clients through courteous and professional communication.
- Address customer queries and resolve basic concerns.
- Escalate complaints or complex issues to the Branch Manager or concerned department.
- Collect patient feedback after treatment when required.

Documentation & Reporting





- Maintain daily call logs and follow-up reports.
- Submit daily, weekly, and monthly performance reports.
- Ensure complete confidentiality of patient information.
- Maintain proper documentation of all communications.

Coordination

- Coordinate with Doctors, Therapists, Front Office, and Branch Managers for appointment availability.
- Inform patients about pre-treatment and post-treatment instructions whenever required.
- Coordinate with the marketing team regarding campaign-generated leads.

Required Skills

- Excellent verbal communication in English and Tamil (Hindi is an added advantage).
- Pleasant and convincing telephone etiquette.
- Strong sales and negotiation skills.
- Customer-focused approach.
- Good interpersonal skills.
- Basic computer knowledge (MS Excel, Word, Email).
- Experience using CRM or clinic management software is preferred.
- Ability to multitask and work under pressure.

Educational Qualification

- Any Graduate or Diploma.
- Higher Secondary candidates with relevant experience may also be considered.

Experience

- 0–2 years of experience in Telecalling, Customer Support, Healthcare, Wellness, Beauty, Aesthetic Clinics, Hospitals, or BPO.
- Experience in sales conversion will be an added advantage.

Key Performance Indicators (KPIs)

- Number of outbound calls made per day.
- Response time for new leads.
- Appointment booking percentage.
- Lead-to-consultation conversion rate.
- Consultation-to-treatment conversion rate.
- Follow-up completion rate.
- Patient satisfaction score.
- Daily CRM/software updates.
- Monthly revenue generated through converted appointments.

This role is crucial in ensuring prompt patient engagement, maximizing appointment conversions, and delivering an exceptional customer experience while contributing to the clinic's overall growth and revenue.

Pay: ₹8,524.93 - ₹15,000.00 per month

Work Location: In person

📌 Telecaller Exp : 0–2 Years (Experience in Aesthetic Clinic, Healthcare, Wellness, or Salon) (India)
🏢 Everglo Aesthetic Clinic Private
📍 India