Job Summary:

The Sales Associate is responsible for driving customer acquisition and revenue growth for the EV platform through on-ground sales activities, strategic partnerships, and relationship management. This role involves lead generation, onboarding recent customers, collaborating with local partners, and ensuring high levels of customer satisfaction and retention while meeting defined sales targets.

Responsibilities:

● Lead Generation and Customer Acquisition:

o Actively identify and approach potential customers through on-field networking, events, and local market visits.

o Generate qualified leads using social media, referrals, and other outreach channels.

o Convert leads into active users through effective pitching and demonstrations.

o Maintain accurate records of leads, follow-ups, and conversions.

● Customer Onboarding:

o Implement standard operating procedures for seamless onboarding of new customers.

o Educate customers on products, usage process, pricing, and safety guidelines.

o Ensure timely activation and first ride completion for newly acquired customers.

● Partnership Development:

o Collaborate with RWAs, dark stores, ride-on boarding centers, corporates, and local businesses to expand the customer base.

o Identify and onboard new strategic partners to increase company's visibility and usage.

o Maintain regular engagement with partners to drive sustained demand.

● Relationship Management:

o Build and maintain strong relationships with existing customers to improve retention and

repeat usage.

o Address customer queries and coordinate with internal teams for issue resolution.

o Collect customer feedback and share insights for service improvement.





● Market Intelligence:

o Monitor local market trends, competitor activities, and customer preferences.

o Provide actionable insights to the Sales Manager for strategy optimization.

● Target Achievement:

o Meet and exceed daily, weekly, and monthly sales and onboarding targets.

o Ensure consistent field productivity and reporting.

Key Performance Indicators (KPIs):

● Daily Customer Acquisition:

o Achieve onboarding target of 5–6 customers per day (±1–2 as per field conditions).

● Lead Conversion Rate:

o Track and improve the percentage of leads converted into active users.

● Partner Onboarding:

o Number of RWAs, stores, and business partners onboarded per month.

● Customer Activation Rate:

o Percentage of onboarded customers completing their first ride within the defined TAT.

● Customer Retention:

o Repeat usage and engagement levels of acquired customers.

Required Skills and Abilities:

● Strong communication and convincing skills.

● Basic understanding of sales techniques and customer handling.

● Ability to work in a target-driven field environment.

● Good interpersonal and relationship-building skills.

● Ability to maintain daily reports and sales data accurately.

● Self-motivated with a proactive approach to lead generation.

● Familiarity with local areas and market dynamics is an advantage.

Working Conditions:

● Field-based role involving daily travel within assigned clusters.

● Requires walking, standing, and outdoor customer interactions.

● May involve weekend work based on business requirements.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Sales Associate (India)
🏢 Terrier Security Services
📍 India