About the job Citrix Support Engineer

Job Description for Citrix Support Engineer in Sydney.

Responsibilities:

- Serve as operational 2nd/3rd level of escalation for Citrix XenApp/XenDesktop and related technologies.
- Responsible for pro-active problem solving of Citrix XenApp/XenDesktop farm issues capacity problems, tune Citrix XenApp/XenDesktop workplace to achieve optimal performance and availability.
- Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring/management.
- Management of Hyper-V and XenServer platforms serving the XenApp/XenDesktops workloads.
- Act as root cause driver to identify and remediate platform configuration issues or bugs.
- Deploy, maintain, and enhance the security of server and desktop systems. Change and configuration management, anti-virus measures, patch management, and system scans.




- Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third/fourth-level support.
- Produce XenApp/XenDesktop health check processes and methods required to reduce and eliminate XenApp/XenDesktop issues effecting end users.
- Lead resolution of specific issues and internal projects associated with assigned responsibilities for Citrix XenApp/XenDesktop platform and technologies.
- Assist with delivery of project deliverables of Citrix XenApp/XenDesktop platform.
- Must have hands on experience on Citrix NetScaler
- Must have worked on HyperV and VMWare
- Knowledge of FSLogix and Citrix UPM
- Comfortable with rotational shifts and after hours oncall support.

Let me know if you are interested.

📌 Citrix Support Engineer (India)
🏢 Pyramid Global Technologies
📍 India