Job Title: Reception Head / Front Office In-Charge
Department: Front Office / Administration
Location: Raigad Hospital & Research Centre

Job Summary:

The Reception Head is responsible for managing and supervising all front office operations, ensuring smooth patient flow, excellent customer service, and effective coordination between departments. This role plays a key part in creating a positive first impression and enhancing patient experience.

Key Responsibilities:

1. Front Office Management:

- Oversee daily operations of the reception and front desk
- Supervise and guide reception staff and billing coordinators
- Ensure smooth patient registration, appointment scheduling, and inquiries handling

2. Patient Experience & Service:

- Ensure high standards of patient care and hospitality
- Handle patient queries, complaints, and escalations professionally
- Maintain a welcoming and organized reception environment

3. Team Supervision & Training:

- Train and monitor front office staff performance
- Prepare duty rosters and manage shift schedules
- Conduct regular team briefings and performance reviews

4. Billing & Coordination:

- Ensure accurate patient registration and billing processes
- Coordinate with billing, nursing, and medical departments
- Monitor cash handling and daily collections

5. HIMS & Documentation:

- Ensure proper use of Hospital Information Management System (HIMS)
- Maintain accurate patient records and documentation
- Generate and review front office reports

6. Compliance & Quality Standards:

- Ensure adherence to hospital policies and NABH standards
- Maintain confidentiality of patient information




- Support audits and quality improvement initiatives

Qualifications:

- Graduate in any discipline (Hospital Administration preferred)
- MBA / Diploma in Hospital Management is an advantage

Experience:

- 3–6 years of experience in hospital front office
- Minimum 1–2 years in a supervisory or team lead role

Key Skills:

- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Customer service orientation and problem-solving skills
- Knowledge of hospital billing and HIMS systems
- Ability to handle pressure and patient interactions effectively

Additional Requirements:

- Willingness to work in shifts
- Professional appearance and behavior
- Strong coordination and multitasking ability

Reporting To:

Admin Manager / Hospital Administrator

Key Performance Indicators (KPIs):

- Patient satisfaction and feedback scores
- Efficiency of patient registration and billing
- Team performance and discipline
- Reduction in patient complaints
- Compliance with hospital protocols

Note: The Reception Head plays a vital role in ensuring a seamless patient journey and maintaining the hospital’s service standards.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Karjat, Maharashtra (Karjat): Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

- Bachelor's (Preferred)

Experience:

- receptionist: 1 year (Preferred)

Language:

- Marathi Hindi English (Preferred)

Work Location: In person

📌 Reception Head / Front Office In-Charge (India)
🏢 Raigad Hospital & Research Centre
📍 India