Job Title: IT Support Executive / System Administrator (Desktop & Network Support)

Job Summary

We are seeking a proactive and technically skilled IT Support Executive to manage and support the organization’s day-to-day IT infrastructure, user systems, and network devices. The candidate will be responsible for providing end-user technical support, maintaining conference room IT equipment, handling onboarding/offboarding IT activities, and coordinating with vendors for IT services and equipment.

Key Responsibilities1. IT Infrastructure & Conference Room Support

- Monitoring and maintenance of conference room IT equipment:
- IP Phones
- Wireless Access Points (AP)
- Projectors
- Apple TV devices
- Troubleshooting and maintenance of network printers
- Ensure smooth functioning of meeting room connectivity and audio/video systems

2. End-User Technical Support

- Provide technical support to employees for hardware, software, and network-related issues
- Desktop/laptop troubleshooting (Windows & basic Mac support)
- Installation and configuration of operating systems, applications, and drivers
- Diagnose connectivity, internet, and system performance issues

3. Network & System Administration

- SIP line configuration and IP Phone management (Grandstream UCM)
- Google Workspace (G-Suite) user administration and email account management
- Administration and user support for Tally ERP system
- VPN configuration and management (FortiGate Firewall)
- Endpoint security monitoring and maintenance (Kaspersky Antivirus)

4. Employee Onboarding & Offboarding

- New employee system setup and configuration
- User account creation and deactivation
- Email setup and permissions management
- Laptop formatting, data backup, and handover
- Secure backup of laptop and email data

5. IT Ticketing & Documentation





- Monitor and respond to Freshservice IT support tickets
- Maintain IT asset inventory and documentation
- Prepare periodic IT support reports

6. Vendor Coordination & Billing

- Process IT-related invoices and vendor billing:
- Printer vendors
- ISP providers
- IT accessories suppliers
- Coordinate with external vendors for service and maintenance

Required Qualifications

- Bachelor’s degree in Computer Science, IT, BCA, or related field
- 1–3 years experience in IT Support / Desktop Support / System Administration
- Strong knowledge of Windows OS, networking fundamentals, and troubleshooting
- Familiarity with LAN/WAN, Wi-Fi configuration, and basic firewall concepts
- Basic understanding of Active Directory / Google Workspace administration

Preferred Skills

- Experience with FortiGate firewall
- Knowledge of IP Telephony / SIP configuration
- Experience supporting Tally ERP users
- Knowledge of ticketing tools (Freshservice, Zoho Desk, etc.)
- Good communication and user-handling skills

Key Competencies

- Problem-solving ability
- Quick response and troubleshooting skills
- Time management and prioritization
- Documentation and reporting skills

Salary

As per company standards / based on experience

Working Hours

Day shift (Monday – Saturday / As per company policy)

How to Apply

Interested candidates may share their updated resume at: [email protected]

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Sadashivanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

- Diploma (Preferred)

Experience:

- total work: 1 year (Preferred)

Work Location: In person

📌 -System Administrator (Sadashiva Nagar)
🏢 Infodot Technologies
📍 Sadashiva Nagar