Job Title

DB-Digital Experience Associate

Business Unit

Digital Banking

Reporting To

Digital Experience Manager

Job Function and Role Type

Product & Technology, Individual Contributor

Version No

1.0

Job Purpose

Develop user journeys and customer experience for the Digital Program in Wholesale Banking. Build and manage ecosystem partnerships to deliver measurable business value through strategic objectives.

Key Responsibilities

Digital Engagement and Development

Engage with wholesale banking partners to identify key products and processes for digitization; Design digital roadmaps and implement product journeys aligned with business objectives; Coordinate with stakeholders to collect requirements, convert them into actionable items, and execute; Steer the development of digital platforms, features, and solutions for web and mobile; Analyze data to identify performance improvement opportunities and drive feature roadmaps; Collaborate with cross-functional teams to launch features and enhance customer engagement; Monitor customer usage, address pain points, and implement feedback for continuous improvement.

Education:

Graduation from a reputed engineering institute; CA/MBA preferred.

Certifications:

None specified.

Key Competencies

Customer experience focus, strategic and analytical thinking, cross-functional collaboration, data-driven decision-making,



innovation in digital technologies.

Major Stakeholders

Product/Business, Operations, IT, Legal & Compliance, Marketing, Digital Innovation & Transformation.

Skills

Refer to the Job Description

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 DB-Digital Experience Associate (India)
🏢 HDFC Bank
📍 India