Job Description – Telecaller

Location: Indore
Salary: ₹15,000 – ₹25,000 per month
Company: Aestheva Wellness
Employment Type: Full-Time

About the Role

Aestheva Wellness is looking for a confident, customer-focused, and sales-driven Telecaller to engage with potential clients, explain our wellness and aesthetic services, schedule consultations, and convert inquiries into appointments and package sales. The ideal candidate should possess excellent communication skills, a pleasing personality, and a passion for customer service and sales.

Key ResponsibilitiesTelecalling & Lead Management

- Handle inbound and outbound calls with prospective clients
- Respond to inquiries regarding treatments, packages, and services
- Follow up with leads generated through digital marketing campaigns
- Schedule appointments and consultations with doctors/beauty experts
- Maintain accurate lead records in CRM

Consultation & Sales

- Understand client requirements and recommend suitable treatments and packages
- Explain treatment procedures, benefits, pricing, and promotional offers
- Convert inquiries into appointments and package sales
- Upsell and cross-sell wellness and aesthetic services
- Achieve monthly sales and conversion targets

Customer Relationship Management

- Build and maintain strong relationships with clients
- Follow up with existing clients for repeat services and renewals
- Handle customer queries professionally and ensure a positive experience




- Coordinate with front desk and operations for seamless client appointments

Required Qualifications

- Graduate in any discipline
- Diploma/Certification in Beauty, Cosmetology, or Sales will be an added advantage

Experience

- 1–3 years of experience in telecalling, counseling, inside sales, beauty consultation, or customer relationship management
- Experience in wellness centers, aesthetic clinics, salons, healthcare, or hospitality will be preferred

Required Skills

- Excellent communication skills in Hindi and English
- Strong sales and persuasion abilities
- Positive customer handling and objection-handling skills
- Basic knowledge of CRM and MS Office
- Ability to build rapport and maintain client relationships
- Target-oriented with a positive attitude

Key Competencies

✅ Telecalling & Lead Conversion
✅ Beauty & Wellness Consultation
✅ Customer Relationship Management
✅ Sales & Upselling
✅ Communication & Negotiation
✅ Appointment Scheduling & Follow-up

Preferred Candidate Profile

- Experience in wellness centres, aesthetic clinics, cosmetic clinics, salons, or luxury hospitality
- Presentable with a pleasant personality
- Passion for beauty, skincare, and client servicing
- Immediate joiners preferred

Perks & Benefits

- Growth opportunities opportunities
- Supportive and positive work environment

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Telecaller (India)
🏢 Aestheva
📍 India