Job Responsibilities:

Service executive manages customer support, resolves connectivity issues, and handles account inquiries. Key duties involve troubleshooting technical problems, processing billing updates, and retaining subscribers.

Key Responsibility:

 Customer Support: Handle inbound calls, chats, or emails regarding slow speeds, connection drops, and router issues.

 Technical Troubleshooting: Guide users through basic modem/router resets, Wi-Fi configuration, and line checks.

 Account & Billing Management: Assist customers with plan upgrades, invoice discrepancies, and payment processing.

 Retention & Upselling: Address customer complaints proactively and promote higher-speed fiber plans or add-on services.

 Coordination:



Log complaints and schedule field technicians for physical line repairs or recent installations

Required Skills & Qualifications:

 Education: High school diploma (HSC) or a bachelor’s degree.

 Communication: Clear verbal and written skills in local languages and English.

 Technical Knowledge: Basic understanding of Wi-Fi, routers, modems, and fiber-optic networks.

 Problem-Solving: Patience and analytical skills to resolve customer issues quickly

Pay: ₹16,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Customer Service Executive (India)
🏢 Expert Recuitments
📍 India