Track Manager - Symantec Email Security, Endpoint Security

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Email Security Technologies, Symantec Endpoint Protection, EDR operations, Security Operations, Incident Management, Process Optimization, Security Event Analysis, Threat Detection, Remediation Techniques, Mentoring, Team Leadership, TCP/IP, email protocols (SPF/SMARC/DKIM), Cisco Ironport, Cisco ESA, ProofPoint Message Gateway, Adaptive Reputation, Anti-Spam Policies, AntiMalware Policies, Vulnerability Scanning, Compliance Scanning, Log Analysis, Incident Reporting, Event Analysis, Symantec Certified Specialist (SCS), Certified Information Systems Security Professional (CISSP)

Job Summary
This role provides expert leadership in managing and optimizing endpoint protection and email security operations for complex environments. The individual ensures operational excellence, drives continuous process improvements, and empowers support teams to achieve and exceed client service objectives. They are accountable for translating client requirements into actionable solutions while fostering innovation and high performance within the team.

Security ISRM – Email Security
Should have knowledge on email, DNS, mail client configuration. Proficiency in areas like TCP/IP, email protocols (SPF/SMARC/DKIM), networking, and security tools. Should manage Cisco Ironport / Cisco ESA, ProofPoint Message Gateway for providing Email Threat Prevention. Preventing unwanted email with Adaptive Reputation, Spam with Anti-Spam Policies, and Malware with AntiMalware Policies. Track and correct any applicable information security deficiencies, conditions, weaknesses, findings, and gaps identified by audits, reviews, security control assessments, and tests and the continuous monitoring activities such as, but not limited to, vulnerability and compliance scanning of all the IT systems. Should do close monitoring of infrastructure. Compile information from various sources (log analysis,



incident reporting, event analysis, etc.) The technical support specialist candidate must have enthusiasm and hunger to learn the things related to work, proactive for self-training. Should provide high availability as and when required. Provide Customer support on call, mail and remote session and achieve 100% customer satisfaction for support provided to them.

Key Responsibilities
1. Manage Symantec Endpoint Protection and EDR operations by monitoring security events, analyzing incidents, and ensuring timely remediation to maintain robust endpoint security across client environments.
2. Lead implementation and optimization of Email Security solutions, identifying emerging threats and deploying advanced protection measures to safeguard organizational communications.
3. Oversee and improve operational processes using Symantec management tools, ensuring effective incident response, system health monitoring, and compliance with security policies.
4. Mentor support teams on the use of Symantec Endpoint Protection and EDR platforms, fostering best practices for threat detection, response, and reporting.
5. Collaborate within the team to assess client security requirements, customize Symantec and EDR solutions, and ensure consistent delivery of agreed service levels.
6. Drive process innovation by evaluating new Symantec features and EDR capabilities, recommending enhancements to improve efficiency, security posture, and incident management workflows.
7. Provide expert guidance in troubleshooting complex security incidents,



leveraging advanced Symantec and EDR functionalities to resolve issues and mitigate risks.

Skill Requirements
1. Excellent Proficiency In Email Security Technologies And Their Integration With Endpoint Solutions
2. Advanced Skills In Security Operations, Incident Management, And Process Optimization
3. Robust Understanding Of Security Event Analysis, Threat Detection, And Remediation Techniques
4. Excellent Mentoring And Team Leadership Abilities Within Technical Support Operations
5. Advanced Ability To Communicate Technical Solutions And Process Improvements Effectively

Other Requirements
1. Symantec Certified Specialist (SCS) – Symantec Endpoint Protection (optional but valuable)
2. Certified Information Systems Security Professional (CISSP) (optional but valuable)
Security ISRM – Email Security
Should have knowledge on email, DNS, mail client configuration. Proficiency in areas like TCP/IP, email protocols (SPF/SMARC/DKIM), networking, and security tools. Should manage Cisco Ironport / Cisco ESA, ProofPoint Message Gateway for providing Email Threat Prevention. Preventing unwanted email with Adaptive Reputation, Spam with Anti-Spam Policies, and Malware with AntiMalware Policies. Track and correct any applicable information security deficiencies, conditions, weaknesses, findings, and gaps identified by audits, reviews, security control assessments, and tests and the continuous monitoring activities such as, but not limited to, vulnerability and compliance scanning of all the IT systems. Should do close monitoring of infrastructure. Compile information from various sources (log analysis, incident reporting, event analysis, etc.) The technical support specialist candidate must have enthusiasm and hunger to learn the things related to work, proactive for self-training. Should provide high availability as and when required. Provide Customer support on call, mail and remote session and achieve 100% customer satisfaction for support provided to them.

📌 Track Manager Symantec Email Security, Endpoint Security (Chennai)
🏢 HCL Technologies
📍 Chennai