Global Delivery Leader
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities : Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations. Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models.
Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies. Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making. Ensure compliance with industry standards,



regulatory requirements, and internal governance frameworks across global operations.

Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility. Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives. Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide.

Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows. Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.

Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy
Required Skills
Account Maintenance, Banking Capital Markets, Cash Application, Loan Servicing, Personal Banking, Retail Banking, Risk Management, Wealth Management
Language
English (Required)
Language Proficiency -
Proficient - C2

Additional Job Location -

Job Type
Regular
Master Skill List -
Operations Leadership
Remote Type -
Hybrid
Work Shift -
Flex Time (India)
Why join Genpact?
Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture

📌 Global Delivery Leader 2 (Gurugram)
🏢 Genpact
📍 Gurugram