Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: Microsoft Azure, Azure Virtual Machines, Azure Update Manager, Azure Automation, PowerShell, Azure CLI, ISO, SOC

Job Summary
Plan, schedule, and execute OS and platform patching for workloads hosted on Microsoft Azure Public Cloud. Manage patching for Azure Virtual Machines (Windows and Linux) using Azure Update Manager / Azure Automation Update Management. Ensure timely deployment of security, critical, and cumulative updates in line with organizational and compliance requirements. Define and maintain patching schedules, maintenance windows, and reboot strategies to minimize business impact. Monitor patch compliance and generate patching status and vulnerability reports for audits and governance reviews. Perform pre‑ and post‑patching validation, including service health checks, application testing, and rollback readiness. Coordinate patching activities with application, security, and business stakeholders to ensure alignment and approvals. Troubleshoot patching failures and perform root‑cause analysis for incomplete or unsuccessful patch deployments. Apply patching best practices for high‑availability and production‑critical environments, including phased or staggered patching. Ensure patching aligns with security policies, SLAs,



and regulatory compliance requirements (e.g., ISO, SOC, internal audits). Maintain and update patching documentation, SOPs, and operational runbooks. Support vulnerability remediation activities by collaborating closely with security and risk teams. Automate patching workflows and reporting using Azure Automation, PowerShell, or Azure CLI where applicable. Track and manage exceptions, deferrals, and risk acknowledgments for systems that cannot be patched within defined timelines. Continuously review and improve patching processes based on lessons learned, incidents, and audit feedback.

Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.

📌 Sr Administrator (Support & Operations) (Bengaluru)
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