Engineer - Incident Management, ServiceNow

Experience: 5 to Not Available years

Location: Bengaluru, India

Skills: Performance tuning, Technical reviews, Audits, High Availability, Disaster Recovery Strategy

Job Summary
Work as the responsible Major Incident Manager for Service and Support of HANA Enterprise Cloud Customer Landscapes.

Key Responsibilities
Make tactical decisions and take all required actions to restore the broken or degraded service in minimum time
• Involve all required support teams
• Manage those ad-hoc assembled teams to achieve single target in minimum time
• Constantly assess the situation, ask the right questions and trigger people, teams and resources as required
• Thoroughly document actions taken in the bridge calls
• Stay calm and focused during escalations and manage potential emotions on the consumer side




• Establish and thoroughly maintain channels of communication to senior management, regularly updating the status of the incident handling
• Have On-duty availability and work within on-duty periods, which is compensated along local regulations
Skill Requirements
Graduate or Master’s Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• 8+ years skilled experience, out of which minimum 5 years in IT Infrastructure functions
• Experience in Performance tuning, Technical reviews and Audits
• Knowledge of High Availability/Disaster Recovery Strategy
• Has experience working in a global/multi-cultural environments
Other Requirements
NA

📌 Engineer Incident Management, ServiceNow (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru