Job Information

Job Type

Permanant (Full Time)

Work Experience

5-8 years

City

Hyderabad

Country

India

Job Description

Job Title:

ServiceNow CMDB Operations Specialist (Configuration Management)

Experience: 5-10 Years

Job Summary:

We are looking for a ServiceNow CMDB Operations Specialist with strong RUN/operations experience to support and sustain the health, quality, and reliability of the Configuration Management Database (CMDB).

This role is focused on day-to-day CMDB Operations, including monitoring, incident and problem resolution, Discovery and Service Mapping Support and continuous improvement of Configuration Management processes within the ServiceNow platform.

Key Responsibilities:

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Own and manage day-to-day CMDB operations, ensuring high levels of data quality, accuracy, and availability
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Monitor and maintain CMDB Health (completeness, correctness, compliance) and perform remediation activities as required
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Perform regular CMDB audits, data cleanup, reconciliation, and deduplication
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Act as L2/L3 support for CMDB-related incidents, service requests, and problems
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Troubleshoot and resolve issues related to CMDB, Discovery, Service mapping, and integrations
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Ensure the stable operation of ServiceNow Discovery, including schedules and MID Servers
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Monitor, troubleshoot and remediate Discovery failure and Mid Server
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Maintain and support existing CI relationships and service mappings as part of business-as-usual activities
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Generate and review operational reports, dashboards, and KPIs related to CMDB health and usage
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Collaborate with infrastructure and application teams to ensure timely CI lifecycle activities (add, update, retire)
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Support the change management process by validating CI impacts and dependency information
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Ensure day-to-day adherence to established CMDB governance standards and ITIL Configuration Management practices

Required Skills & Qualifications:

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Overall, 5-10 Years of experience and 3–5 years of hands-on experience in ServiceNow CMDB operations/support in a RUN setting
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Strong understanding of CMDB data model, CSDM, and CI lifecycle management
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Experience working with ITSM processes, including Incident, Problem and Change management
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Experience working with CMDB Health Dashboard and remediation activities
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Practical experience with ServiceNow Discovery, including MID Servers, schedules and credentials
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Working knowledge of data imports, transform maps, and integrations (REST/SOAP)
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Basic scripting skills (JavaScript and Glide APIs) for operational fixes and small enhancements
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Good analytical skills with focus and a structured approach to troubleshooting and root cause analysis
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Strong communication skills and the ability to collaborate effectively across technical teams

Preferred Qualifications:

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ServiceNow certifications such as:

o Certified System Administrator (CSA)

o Certified Implementation Specialist – Data Foundations (CMDB and CSDM)

o Certified Application Developer (Nice to have)

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Experience supporting ITOM modules in an operational context
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Exposure to cloud environments (AWS, Azure) in a RUN/support model
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Experience working in 24/7 or shift-based support environment (Nice to have)

📌 Configuration Management Operations Specialist (India)
🏢 Colruyt IT Consultancy India
📍 India