Manager – Enterprise KAM

Gurgaon

Department Enterprise KAM

Job posted on July 4, 2025

Employee Type permanent

Experience range 8 to 10 Years

Job Type: Permanent

Job Title: Manager-Enterprise KAM

Location: Gurgaon

Reporting Into: Associate Director

Educational Qualification:

- Graduate/ post Graduate.

Role Overview:

Shiprocket is looking for a dynamic manager – National KAM with 8 years to 10 years of experience, Team to drive client retention, shipment growth, and revenue expansion across key accounts. This role involves managing and nurturing client relationships, leading a team of Key Account Managers, and ensuring delivery of growth targets. The role requires robust collaboration with cross-functional teams including operations, finance, product, and tech to ensure seamless service and client satisfaction.

Duties and Responsibilities:

- Drive client retention,



and satisfaction for national accounts.

- Lead shipment volume growth and revenue expansion from existing clients.

- Build and manage strong relationships with key stakeholders and decision-makers.

- Manage and mentor a high-performing team of Key Account Managers.

- Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions.

Skills required:

- 8 years to 10+ years in KAM/Client Success roles with 3-4 years in team management.

- Proven track record in client retention, revenue, and shipment growth.

- Strong leadership, relationship management, and problem-solving skills.

- Experience in logistics, SaaS, e-commerce, or tech-driven industries preferred.

📌 Manager – Enterprise KAM (India)
🏢 Shiprocket
📍 India