Job description

- Lead the Customer Experience function across residential projects, ensuring exceptional service at every customer touchpoint.
- Represent in Customer interactions, handovers, escalations, and engagement initiatives.
- Drive hospitality standards across the project, including clubhouse, and customer-facing services.
- Oversee customer handover, possession experience, and post-possession support to ensure a seamless customer journey.
- Build and maintain robust relationships with customers, ensuring timely resolution of concerns and high satisfaction levels.
- Lead Customer Care, Soft Services, Clubhouse, and Community Management teams to deliver consistent service excellence.
- Collaborate with Construction, CRM, Sales,



and Facility teams to ensure timely closure of customer observations and commitments.
- Monitor service quality, customer feedback, and operational KPIs, driving continuous improvement initiatives.
- Ensure outsourced partners deliver services in line with defined service standards and company expectations.
- Develop a customer-centric culture.

Interested candidates can reach out on (phone hidden) or [email protected]

Pay: ₹2,000,000.00 - ₹3,000,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 AGM - Customer Experience/ Facility (Mumbai)
🏢 CCI Projects
📍 Mumbai