Technical Lead (Support & Operations)

Experience: Not Available to Not Available years

Location: Chengalpatatu, India

Skills: iSeries technologies, Software installation, OS upgrade, server build, migration, tuning, CL programs, backup, job scheduling, production environments, test environments, development environments, configuration, related hardware, communication between iSeries systems, TCP/IP management, HMC management, LPAR management, user management, IPL of iSeries systems, file systems, Security administration, authority administration, system auditing, deployment plans, BRMS management, backup and recovery plans, System i access installation

Job Summary
Must lead a highly technical team with excellent demonstrable understanding of iSeries technologies including :
Performs Software installation, OS upgrade, server build / migration and maintenance
Plans, schedules and performs proactive maintenance, including OS and 3rd software upgrades and PTF installation
Performs capacity planning, performance monitoring & required tuning
Creates and executes CL programs for various backup, monitoring and job scheduling activities
Provides support for production, test and development environments
Configuration/maintenance of all iSeries systems & related hardware
Monitoring/ maintenance of communication between iSeries systems
Work management and networking including TCP/IP management
HMC and LPAR management
Manage user management, job scheduling including maintenance and operations
Preventive/scheduled maintenance and IPL of iSeries systems and to ensure optimum performance levels
Maintains and monitor file systems, Security/authority administration and system auditing
Develops documentation and deployment plans in support of the production environment
Serves as an escalation point for iSeries issues within the user community
Communicates status/issues to management on a regular basis
Interfaces with vendors on a regular basis to resolve technical issues
BRMS management - Determine / implement backup and recovery plans
System i access installation and maintenance




Ticket Handling and documentation

Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.
3. To participate in Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.

Skill Requirements
Must lead a highly technical team with excellent demonstrable understanding of iSeries technologies including :
Performs Software installation, OS upgrade, server build / migration and maintenance
Plans, schedules and performs proactive maintenance, including OS and 3rd software upgrades and PTF installation
Performs capacity planning, performance monitoring & required tuning
Creates and executes CL programs for various backup, monitoring and job scheduling activities
Provides support for production, test and development environments
Configuration/maintenance of all iSeries systems & related hardware
Monitoring/ maintenance of communication between iSeries systems
Work management and networking including TCP/IP management
HMC and LPAR management
Manage user management, job scheduling including maintenance and operations
Preventive/scheduled maintenance and IPL of iSeries systems and to ensure optimum performance levels




Maintains and monitor file systems, Security/authority administration and system auditing
Develops documentation and deployment plans in support of the production setting
Serves as an escalation point for iSeries issues within the user community
Communicates status/issues to management on a regular basis
Interfaces with vendors on a regular basis to resolve technical issues
BRMS management - Determine / implement backup and recovery plans
System i access installation and maintenance
Ticket Handling and documentation
Other Requirements
Must lead a highly technical team with excellent demonstrable understanding of iSeries technologies including :
Performs Software installation, OS upgrade, server build / migration and maintenance
Plans, schedules and performs proactive maintenance, including OS and 3rd software upgrades and PTF installation
Performs capacity planning, performance monitoring & required tuning
Creates and executes CL programs for various backup, monitoring and job scheduling activities
Provides support for production, test and development environments
Configuration/maintenance of all iSeries systems & related hardware
Monitoring/ maintenance of communication between iSeries systems
Work management and networking including TCP/IP management
HMC and LPAR management
Manage user management, job scheduling including maintenance and operations
Preventive/scheduled maintenance and IPL of iSeries systems and to ensure optimum performance levels
Maintains and monitor file systems, Security/authority administration and system auditing
Develops documentation and deployment plans in support of the production environment
Serves as an escalation point for iSeries issues within the user community
Communicates status/issues to management on a regular basis
Interfaces with vendors on a regular basis to resolve technical issues
BRMS management - Determine / implement backup and recovery plans
System i access installation and maintenance
Ticket Handling and documentation

📌 Technical Lead (Support & Operations) (Mumbai)
🏢 HCL Technologies
📍 Mumbai