Key responsibilities:

- Guest check-in and check-out: Greet guests, verify reservations, process payments, and issue room keys for a smooth experience.
- Reservations and room management: Handle booking, cancellations, and modifications, and assign rooms based on guest preferences and availability.
- Guest services: Provide information on hotel amenities and local attractions, manage guest requests, and resolve issues or complaints promptly.
- Communication: Answer phone calls, direct inquiries, take messages, and respond to emails.
- Administrative tasks: Maintain accurate guest records and room inventory, and prepare reports for other departments.
- Financial management: Handle cash transactions, manage cash floats, and coordinate with the accounting department.
- Collaboration: Work with other departments like housekeeping and concierge to fulfill guest requests.

Required skills and qualifications:

- Customer service:



Solid interpersonal skills to provide excellent service and handle guest concerns.
- Communication: Excellent verbal and written communication skills.
- Problem-solving: Ability to think quickly and find solutions for guest issues.
- Attention to detail: Ensure accuracy in guest information, reservations, and billing.
- Professional appearance: Maintain a well-groomed and professional appearance.
- Technical skills: Proficiency with hotel management software is often required.
- Education: A high school diploma is typically the minimum, with a hospitality background being preferred.

Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Health insurance

Work Location: In person

📌 Front Office Assistant (India)
🏢 CannyChoice Hospitality Services Private
📍 India