Job Information

Date Opened

03/26/2026

Job Type

Full time

Industry

IT Services

Work Experience

1-3 years

Salary

As per the Standards

City

Bengaluru

State/Province

Karnataka

Country

India

Zip/Postal Code

560004

Job Description

Role - Customer Support Executive

Location: Bangalore

No. Of Openings: 10

Experience: 1-3 Years

Description:

Customer support Executive provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

- Responsible for the Installation, Training & Maintenance of our software & BI Applications at the clients place.

- To manage and handle all customers calls assigned with request for information queries and complaints for the existing clients.

- Responsible for troubleshooting of customer queries.

- Developing and building relationship with the customers.

- Giving feedback to the development of documents and recording and monitoring of complaints.





- Seeing through the complaints to the completion stage.

- Valuable communication skills

- Follow communication procedures, guidelines and policies

- Articulate business problem in to technical document to be shared with product development team

Requirements

Mandatory Experience Technical skills:

- Should be a graduate Diploma holder with prior experience in the customer care division.

- An in-depth understanding and experience of the operation of the customer care department.

- Excellent communication and interpersonal skills both verbal and written which is required which is required while dealing with the customers in a professional way.

- Basic knowledge of Microsoft Office & Comprehensive knowledge of Ms Excel.

- Ability to think creatively and should have problem solving attitude.

- Analytical, organized and highly motivated.

- Should have a pleasing personality.

- Willing to work extra time if the situation demands.
- Willingness to learn the new tools & Skills as per the need to accomplish the Job.

📌 Customer Support Executive (India)
🏢 LeapSurge
📍 India