Job Title: Voice Process Executive

Company: Young Minds Technology Solutions Pvt. Ltd.

Location: Tirupati, Andhra Pradesh

Employment Type: Full-Time

Job Summary:

We are hiring Voice Process Executives for a Product Based Company who will be responsible for handling inbound and outbound customer calls, addressing queries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to work in a Day shift environment.

Key Responsibilities:

- Handle inbound and outbound calls for the US banking process
- Address customer queries related to banking services and transactions
- Provide accurate information and resolve customer concerns efficiently
- Maintain proper call records and update system data
- Ensure adherence to process guidelines and quality standards
- Deliver a high level of customer satisfaction and service quality
- Meet daily/weekly call targets and performance metrics

Shift Details:

Shift Timing: 10.00 AM – 7.00 PM

Required Skills & Qualifications:

- Strong verbal communication skills in English




- Experience in Outbound/Inbound Calling (preferred)
- Basic understanding of customer service processes
- Ability to work in night shifts (US process)
- Good listening, problem-solving, and interpersonal skills
- Basic computer knowledge

Eligibility Criteria:

- Freshers with excellent communication skills can apply
- Experienced candidates in voice process / BPO / banking process preferred

Key Performance Indicators (KPIs):

- Call handling efficiency
- Customer satisfaction score
- First call resolution
- Attendance & punctuality
- Target achievement

What We Offer:

- Performance-based growth and incentives
- Structured work workplace
- Skill development in **customer handling & communication

How to Apply:

Interested candidates can apply immediately or share their resumes to contact +91-XXXXXXXXXX

Mail.ID:[email protected]

Pay: ₹13,000.00 - ₹25,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 International voice process Associate (India)
🏢 YoungMinds Technology Solutions
📍 India