Job Description

- Answer telephone calls, emails, and online reservation requests promptly and professionally.
- Manage reservations using the restaurant reservation system (OpenTable, SevenRooms, ResDiary, or similar).
- Confirm, modify, and cancel reservations as requested by guests.
- Maintain accurate reservation records and guest profiles.
- Coordinate table assignments with the Restaurant Manager and Host/Hostess.
- Welcome guests warmly and assist with seating during busy periods.
- Handle VIP guests, special occasions, and special dining requests.
- Inform guests about restaurant policies, opening hours, dress code, and promotions.
- Maximize table occupancy while minimizing wait times.
- Follow up on no-shows and reservation confirmations when required.
- Handle guest complaints professionally and escalate issues when necessary.
- Maintain confidentiality of guest information.
- Ensure compliance with hotel and restaurant service standards and SOPs.
- Work closely with the Food & Beverage and Kitchen teams to ensure smooth service.

📌 Event Executive (Restaurant Reservation) (Udaipur)
🏢 FAIRMONT
📍 Udaipur