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OperationsFull-timeSupply & sourcing

Sourcing Lead (Field + Tele)

Own EzyHelpers supply engine: Field Officers on the ground and tele-sourcing callers — consistent helper inflow, strong profiles, fast path to placement, tight coordination with sales.

Bangalore (HSR office

- field + floor)

Full-time

Posted 9 April 2026

Apply now Have questions

10,000+ families served We review every application Mutual fit response within 2 weeks

About The Role

EzyHelpers connects families with verified domestic help across live-in, full-time, part-time, and on-demand categories. None of that works without a healthy, honest supply pool. The Sourcing Lead owns the full funnel from lead to ready to place: field sourcing, calling, profiling, verification handoffs, and quality control. You manage Field Officers and tele-sourcing executives, set territories and targets, enforce discipline (check-ins, daily reporting, dashboards), and partner with sales so the right helper reaches the right requirement quickly. Supply is our biggest growth lever — this role sits on the engine.

What you'll do

Your day-to-day responsibilities

- Own end-to-end supply: lead → call → profile → verify → ready → placement; ensure daily visibility of pipeline and bottlenecks.
- Maintain availability of helpers across live-in, full-time, part-time, and on-demand; balance category mix with sales demand.
- Lead Field Officers: territories, daily visit targets, sourcing tactics by area; track visits, leads generated, profiles created, and productivity.
- Enforce field discipline: app check-in/check-out, live tracking where used, daily work reporting (DWR), and escalation when standards slip.
- Manage tele-sourcing: call volumes, connect rates, lead-to-profile conversion, follow-up rigour; allocate leads fairly and track performance.
- Build and refine systems for lead allocation, call logging, and performance monitoring (CRM, sheets, internal tools).
- Own profile quality: complete, accurate, role-aligned records to cut wrong matches, customer rejections, and unnecessary replacements.
- Ensure verification and compliance pathways are followed: Aadhaar, background checks, police verification where applicable; keep the supply pool audit-ready.
- Partner with sales on fast matching, placement success, time to closure, and profile-to-placement ratio; surface supply gaps before they hit revenue.
- Spot skill and expectation gaps; coordinate basic training or readiness steps so helpers are job-ready, salary-aligned, and expectation-aligned.
- Track field metrics (leads and profiles per FO, cost per helper), tele metrics (calls, connects, conversions),



and overall pool health (active helpers, placement conversion, replacement rate, time to closure).
- Write and improve SOPs for field sourcing, tele sourcing, and profiling; push speed, quality, and efficiency without cutting corners.

What we're looking for

Skills And Experience Required

- Roughly 3–6 years in blue-collar hiring, staffing, recruitment, or high-volume supply ops — with hands-on experience managing both field teams and tele-calling teams.
- Proven people leadership: coaching, targets, attendance and output control for on-ground and phone-based teams.
- Target-driven execution: you plan in weekly and daily horizons, not only in decks.
- Comfort with data: dashboards, conversion funnels, and using numbers to reallocate effort.
- Strong systems for follow-up, quality checks, and accountability — you cannot stand chaos without fixing it.
- High ownership in ambiguous, high-pressure environments; solution-oriented when volume spikes or demand shifts.
- Based in Bangalore (or able to relocate); able to be present with field and floor teams as needed from HSR Layout.
- Professional communication in English and Hindi; Kannada is a strong plus for local helper and partner conversations.

Nice to have

Bonus points if you have these

- Domestic staffing, home services, gig, or marketplace supply experience in India.
- Prior use of diallers, field-force apps, and CRM for supply or recruitment.
- Exposure to verification vendors, police verification processes, or compliance checklists.

Key KPIs

- Daily / weekly helper sourcing output
- Active helper pool size and health by category
- Lead → profile → placement conversion
- Replacement rate as a quality signal
- Cost per acquisition where tracked
- Time to closure from profile-ready to placement
- Field Officer productivity (visits, leads, profiles)
- Tele caller productivity (calls, connects, conversions)

Why this role matters

- Supply directly drives revenue, NPS, and trust in a two-sided marketplace
- You build the operating system that keeps sales honest and customers served
- Visible impact: when supply works, the whole company feels it

Growth path

- Sourcing Lead → City Supply Head → Regional supply / ops leadership
- Performance and scale create room to expand mandate quickly

What to expect

- High ownership, high tempo, high impact — not a theoretical strategy role
- Full-time role centred in Bangalore with field and tele floor exposure
- Compensation and variable structure discussed with shortlisted candidates

Role summary

Location

Bangalore (HSR office

- field + floor)

Type

Full time

Team

Supply & sourcing

Posted

9 April 2026

Apply online

Prefer email [HIDDEN TEXT]

Questions Contact us

Why EzyHelpers

- Verification, dignity & continuity at scale
- Small teams, real ownership, founder access




- Clear playbooks — not arbitrary work

Apply now

Submit your application

Fill in your details and answers below. A current CV is required (PDF or Word, up to 5 MB). Submissions go to our hiring inbox.

Full name *

Email *

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CV or résumé *

PDF or Word, up to 5 MB.

Relevant experience *

Roles, tenure, and specifics that match this opening (field work, team leadership, verification, sourcing, ops — as applicable).

Why this role at EzyHelpers *

What draws you to this position and how you would contribute in the first few months.

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EzyHelpers

Your trusted partner for all home help needs. We connect you with verified, reliable professionals for complete peace of mind.

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Bangalore Office

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HSR Layout, Bangalore, Karnataka 560102

Bareilly Office

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Our Services

- Live-in Maids
- Full-time Maids
- Part-time Maids
- On-demand Helpers
- Elderly Care
- Babysitter/Nanny
- Cooks
- Drivers

Care Services in Bangalore

- All Care Services
- Elder Care at Home
- Alzheimer's Care at Home
- Respite Care at Home
- Home Nursing Care
- Medical Equipment Rental & Buy
- Physiotherapy at Home
- Critical Care at Home (ICU)
- Palliative Care at Home

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- Meerut
- Bareilly

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📌 Sourcing Lead (Field + Tele) (Bengaluru)
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