Test Customer Success Manager Company Overview

Test Company

Test Company Description

Location

Yelahanka, Bengaluru, Karnataka, India, 560064

Key Details

- Number of Openings: 1
- Employment Type: Full‑time
- Job Category: Technical
- Salary Range: $60,000 – $80,000 per annum (USD)
- Currency: Dollars ($ - United States of America)

Job Responsibilities

- Maintain and grow relationships with assigned customer accounts, ensuring high satisfaction and retention.
- Assist clients in publishing and managing content on the company platform, including page creation and website customization.
- Coordinate with internal teams to resolve technical issues, track job progress, and deliver timely solutions.
- Provide product training, onboarding, and ongoing support to help customers maximize the value of the platform.
- Gather and analyze customer feedback to identify opportunities for product improvement and upsell additional services.
- Prepare regular reports on account health, usage metrics, and renewal forecasts.
- Participate in cross‑functional meetings to advocate for customer needs and influence roadmap decisions.

Essential Qualifications

- Strong communication and interpersonal skills with a customer‑centric mindset.




- Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
- Proficiency in the following skills:
- Account Management
- Content Publishing
- Job Management
- Page Creation
- Website Customization

- Basic understanding of technical products and SaaS platforms.
- Fluency in English (written and spoken). Additional proficiency in local languages is a plus.

Desired Experience

- Prior experience (2+ years) in a customer success, account management, or related technical support role.
- Experience working with web‑based content management systems or similar platforms.
- Exposure to handling B2B customers in a quick‑paced environment.
- Track record of meeting or exceeding customer satisfaction and renewal targets.

Salary & Benefits

- Annual salary ranging from $60,000 to $80,000 (USD), commensurate with experience and qualifications.
- Competitive benefits package in line with Test Company policies, including health insurance, paid time off, and professional development opportunities.
- Potential performance‑based bonuses and incentives.

Application Process

Please submit your resume and a brief cover letter outlining your relevant experience and why you are a good fit for this role.

📌 Test Customer Success Manager (Bengaluru)
🏢 test
📍 Bengaluru