Key Responsibilities

- Register and process Motor OD claims in the claims management system.
- Verify policy coverage, claim eligibility, and claim documents.
- Scrutinize survey reports, repair estimates, invoices, and supporting documents.
- Coordinate with surveyors, garages, customers, and internal teams for claim resolution.
- Process cashless and reimbursement claims within defined TAT.
- Ensure compliance with IRDAI guidelines and company claim procedures.
- Monitor pending claims and follow up for missing documents or reports.
- Detect discrepancies, suspicious claims, and potential fraud indicators.
- Update claim status and maintain accurate records in the claims system.
- Ensure quality and accuracy of claim approvals and settlements.
- Handle customer and dealer queries related to claim processing.




- Prepare MIS reports and support claim audits.

Required Qualifications

- Graduate from B. Tech (Automobile/Mechanical preferred)
- 1-5 years of experience in Motor OD Claims (Back Office preferred).
- Knowledge of motor insurance policies and claim procedures.
- Positive understanding of repair estimates, survey reports, and claim documentation.

Key Skills

- Motor OD Claims Processing
- Policy Interpretation
- Claims Investigation
- Documentation & Verification
- Analytical Skills
- MS Excel and Computer Proficiency
- Communication & Coordination
- Time Management
- Attention to Detail
- Customer Service Orientation

📌 Claim Officer (India)
🏢 SHRIRAM GENERAL INSURANCE CO.
📍 India