Job Description

- Lead and supervise the concierge team, providing guidance, training, and performance management to ensure exceptional service delivery
- Manage guest requests and special requirements with professionalism and attention to detail, ensuring timely and satisfactory resolution
- Coordinate reservations, restaurant bookings, transportation arrangements, and activity bookings for guests
- Provide expert local knowledge and personalized recommendations regarding attractions, dining, cultural sites, and experiences in Agra and surrounding regions
- Maintain comprehensive vendor and partner relationships including restaurants, tour operators, transportation services, and entertainment venues
- Handle complex and high-priority guest requests, including emergency situations and VIP accommodations
- Oversee concierge desk operations, including scheduling,



inventory management, and administrative documentation
- Ensure consistent quality standards and service excellence across all concierge services
- Develop and maintain detailed local information resources and databases for guest reference
- Collaborate with other hotel departments to coordinate seamless guest experiences and resolve interdepartmental issues
- Monitor guest satisfaction and gather feedback to continuously improve concierge services
- Represent the hotel in qualified concierge associations and maintain industry best practices
- Manage concierge budgets and track expenses related to guest services and team operations

📌 Head Concierge - Fairmont Agra
🏢 FAIRMONT
📍 Agra