- Manage day to day client interactions, communicate effectively with clients to identify needs, problems, etc.

- Responding within agreed time limits to call-outs.

- Log all customer tickets and ensure resolution within defined SLA.

- Monitoring and maintaining of Application issues and Servers

- Troubleshooting the Application issues and Server issues.

- Testing vendor integrations, Application flow changes, calls, configurations, etc.

- Planning and undertaking scheduled maintenance, backup’s, upgrades.

- Continually seeks opportunities to increase customer satisfaction and increase client relationships.

- Prepare RCA documents, Change Request Documents, Network Architecture diagrams and maintain them in the central repository.

Requirements

- Knowledge of Linux OS, MySQL Database.

- Hands on experience in Linux Apache web hosting, Apache Kafka and Linux OS Services management, MySQL, Installation & Maintenance.





- Knowledge of Shell Scripting, Perl Scripting, PHP scripting.

- Ability to set up and configure server hardware and 3rd Parties Software on Linux Servers, Windows Servers.

- Additional advantage: Fintech, Banking Domain knowledge, Experience in application support troubleshooting of Database, MYSQL, MSSQL, Oracle, Linux server environment, VOIP, Windows Server edition will be an added advantage.

Soft Skills Required:

- Knowledge of best practices around management, control, and monitoring of server infrastructure

- Valuable at organizing, prioritizing, and multitasking

- Excellent communication Skill in English

Experience Range: 1 to 3 years

Education Qualification Required: B.SC. IT, BE EC, BCA, MSC IT, etc.

Shift: Rotational (Preferred Male Candidates)

📌 Jr. Product Support Engineer (Shela)
🏢 Important Company of the Sector
📍 Shela