- Ensure the proper day -to -day operation of internal technology applications and equipment.

- Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, servers, and/or network equipment.

- Perform updates, repairs, upgrades, backups, and other maintenance tasks.

- May also handle phone and email assistance as well. Entry -Level position within field.

- Requires little or no experience in discipline. Performs routine assignments as directed.

- Closely supervised with little latitude for independent judgment.

- Provides day -to -day technical customer support to employees for internal desktop systems software and hardware; installs, configures and troubleshoots desktop systems, workstations.

- Provides quick response and maximum uptime of all users and performs end user training when necessary.

- Serves as liaison between IT and business groups.

- Acts a face of IT/EIS in managing customer relationships and expectations.

- Assist other infrastructure teams with server and network issues and installations when on -site technical resources are not available.

- Respond to requests from the Helpdesk and support internal users on various desktop systems issues.

- Assess assigned severity levels and prioritize work accordingly.





- Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies.

- Train customers on various tools and systems. Maintain documentation and training material for supported services.

- Communicate highly technical information to both technical and non -technical personnel.

- Provide hands on help to other IT groups.

- Typically requires up to one year of related experience.