At Maersk we are a global leader in integrated logistics pioneering the industry for over a century Our commitment to innovation and transformation continuously redefines the boundaries of what s possible setting new benchmarks for efficiency sustainability and excellence We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve With a workforce of over 100 000 employees across 130 countries we work together to shape the future of global trade Join us as we leverage cutting-edge technologies and create global opportunities Let s sail together towards a brighter more sustainable future with Maersk Purpose of the role The Process Expert Senior Process Expert is responsible for timely and accurate handling of export import documentation in line with internal procedures and service standards for SCM The role demands strong data accuracy stakeholder coordination and problem-solving skills Candidates should come from a logistics or freight forwarding background You will be Responsible for Managing inbound customer calls and providing prompt professional and accurate assistance Handling customer questions related to bookings shipments documentation charges and general service inquiries Performing case management activities including creating updating and resolving customer cases in the system Supporting customer onboarding by guiding them through processes tools and available service channels Building and maintaining strong customer relationships through explicit communication and consistent service delivery Assisting with contract-related queries charge clarifications and basic dispute management by following established procedure Collaborating with internal teams to ensure smooth issue resolution and escalation handling Maintaining strict service standards including call quality timeliness and customer satisfaction metrics Required Skills Competencies Strong verbal communication skills with the ability to articulate solutions clearly and professionally Ability to multitask in a fast-paced environment and manage multiple cases simultaneously Familiarity with standardized workflows CRM systems or ticketing tools is an advantage Customer-first mindset with attention to detail accuracy and empathy What We Offer Impact Be part of a team that directly contributes to global operations Opportunity Unlock professional and personal growth through diverse career pathways Innovation Work with a team that embraces technology and continuous improvement Global Exposure Collaborate across geographies and cultures Work-Life Balance Flexible working arrangements to support your well-being Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing accommodationrequests maersk com

📌 Process Expert/senior Process Expert (Tamil Nadu)
🏢 Maersk
📍 Tamil Nadu