Job Details Job Title Customer Success Support Specialist - EdTechLocation Hybrid 3 days from office Work Schedule Shift Timings 2 PM - 11 PM or 6 PM - 3 AM One-way cab provided 5 days working 2 consecutive offsAdditional Shift Allowance - 750 dayAbout the RoleWe are looking for a Customer Success Support Specialist with solid experience in interacting with US-based customers The ideal candidate should have prior exposure to the EdTech industry and a mission-oriented career focus in the education space You will work closely with global customers ensuring smooth onboarding consultation and technical support Key Responsibilities- Manage customer interactions via calls emails and virtual meetings with US-based clients - Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions - Handle customer success consultation and technical support requests effectively - Document issues track progress and ensure timely resolution - Collaborate with internal teams to improve product adoption and customer experience - Provide feedback to product engineering teams based on customer insights Must-Have Skills Experience- Education EdTech industry experience Priority 1 - Customer Success Consultation experience with US clients Priority 2 - Technical Support Customer Support experience Priority 3 - Excellent communication skills written and verbal - Ability to work in evening late-night shifts supporting US time zones What We Offer- Competitive CTC - 750 day shift allowance - Hybrid model with 3 days working from office - Career growth opportunities in the EdTech domain - Exposure to working with international clients - Kindly Acknowledge ref updazz com