Job Title Reservation Incharge - Boutique Accommodations Location Assagao Goa Company Moana Eco Lifestyle Hospitality Pvt Ltd Job Type Full-time About Us Collection of unique boutique stays in North Goa including Mojigao Eco Resort Artjuna Villas and Artjuna Cabanas offering a blend of comfort design and wellness in lush natural settings We re now looking for a skilled and service-focused Reservation Incharge to manage and coordinate all accommodation bookings across these properties www mojigao com www artjuna com Job Summary The Reservation Incharge will be responsible for handling all incoming booking requests managing online travel agency OTA listings confirming reservations optimizing occupancy and ensuring clear communication between the guests and the property teams This role requires strong communication skills attention to detail and the ability to multitask efficiently in a hospitality environment Key Responsibilities Manage and respond to booking inquiries across all platforms Website Booking com Airbnb Email WhatsApp Phone Maintain updated room availability and pricing across OTAs and internal booking systems Coordinate with the front office and operations teams at Mojigao Artjuna Villas and Cabanas to ensure smooth check-ins and accurate room assignments Upsell packages experiences and add-ons to maximize revenue per booking Handle changes cancellations and special requests professionally and efficiently Maintain daily reservation reports and forecast occupancy trends Ensure guest communication is timely friendly and aligned with brand tone Assist in rate planning and seasonal pricing updates with the management team Monitor guest reviews related to bookings and follow up as needed Requirements 2-4 years of experience in hotel or boutique accommodation reservations Familiarity with OTA platforms like Booking com Airbnb Agoda etc Robust communication skills in English written and verbal knowledge of other languages is a plus Hands-on experience with reservation software or PMS systems Excellent coordination follow-up and customer service mindset Ability to manage pressure and multitask during peak seasons What We Offer Competitive salary based on experience Opportunity to grow with a creative hospitality brand in Goa A supportive work environment focused on wellness sustainability and guest experience Discounts and perks at our properties and events Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule Rotational shift Weekend availability Supplemental Pay Overtime pay Performance bonus Work Location In person

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