Organization Name Infinite Computer Solutions Job Type Staff Augmentation 12-month contract extendable Base Location HQ Remote Hybrid Experience 5-8 Years Shift Timing General Shift with on-call availability Prerequisite Deep expertise in enterprise platforms and RCA practices Range of Year Experience - Min Year 5 Range of Year Experience - Max Year 8 years Relevant Experience 5 years in system engineering or platform support Role Summary We are hiring L3 Support Engineers with deep domain expertise to manage critical escalations lead root cause analysis and drive platform improvements You ll be the final escalation point for enterprise application and infrastructure issues and provide mentorship to lower tiers Key Responsibilities Own escalations for applications like SharePoint Power BI Project Server O365 VPN Drive RCA completion for P1 P2 incidents within 10-25 business days Support changes configurations and enhancements L2 L3 scope Lead and contribute to CAB processes technical audits and platform reviews Act as an SME for automation scripting and system health monitoring Create and maintain knowledge base articles and documentation Collaborate with application teams DevOps and vendors Required Skills Qualifications Receive and respond to IT tickets via phone email chat and self-service Troubleshoot standard hardware software issues e g password resets VPN printers Log prioritize and route incidents in ServiceNow with accurate details Follow KB articles and troubleshooting scripts to provide first-contact resolution Ensure SLA targets are met for response time ticket closure and escalations Escalate unresolved issues to L1 5 or L2 with diagnostics included Maintain high customer satisfaction and professionalism Handle escalations from L1 - advanced OS software hardware network troubleshooting Support desktops laptops mobile devices iOS Android printers and peripherals Execute IMAC Installs Moves Adds Changes and PC refresh activities Maintain and update asset inventory and ServiceNow records Coordinate with field support end users and application teams Assist with VPN setup MFA BitLocker and remote access issues Work closely with TechTrack NexThink for proactive endpoint management Bachelor s in engineering Computer Science or equivalent Advanced knowledge of Microsoft 365 stack SharePoint internal external AD Azure AD Proficient with scripting PowerShell automation CI CD tooling Strong troubleshooting of enterprise-level networking authentication and integration issues Experience leading incident response and coordinating resolution efforts At least 4 years of experience in Patch and Vulnerability Management Experience working on tools like SCCM Manage Engine Endpoint Central and inTune Experience in Windows Security updates as well as Application updates Experience in SQL NanoHeal Platform AI-driven predictive and self-healing automation Zero-code framework for rapid automation deployment Real-time visibility anomaly detection and root cause analysis Scalable device management across PCs tablets smartphones and more Valuable to Have Familiarity with Jira CAB governance and platform monitoring tools ITIL Intermediate or Microsoft Certified Enterprise Administrator Expert Experience with OIDC flows and identity providers e g Keycloak Azure AD Qualifications Graduate Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8

📌 Senior Support Engineer (Andhra Pradesh)
🏢 Infinite Computer Solution
📍 Andhra Pradesh