Job Title Customer Service Executive - E-commerce Web Department Location Location Job Summary We are looking for a proactive and customer-focused Customer Service Executive to handle customer queries complaints and support requests for our e-commerce platform The ideal candidate should have excellent communication skills a problem-solving mindset and a positive understanding of e-commerce operations Company Profile Super Knit Industries Brand - Supersox Super Knit Industries is one of India s preeminent manufacturers and exporters of premium and luxury socks since May 1999 The Super Knit manufacturing unit is located in Daman the office is located in Lower Parel Mumbai India Super Knit Industries has formed and nurtured outstanding business relationships with their overseas clients in Europe and the Middle East Please refer to our company website for more information i e www superknit com Key Responsibilities Handle customer inquiries via phone email chat and social media regarding orders products returns payments and website issues Resolve customer complaints and ensure customer satisfaction through timely and effective communication Coordinate with internal teams like logistics warehouse product and web development to address and resolve issues Track and update customer orders cancellations refunds and replacements as per company policies Manage and monitor daily customer queries and ensure they are addressed within TAT Turnaround Time Maintain customer records and update CRM systems accurately Report common customer issues website bugs or system challenges to the concerned team for resolution Provide suggestions to improve the overall customer experience on the website Support in backend operations related to product listings order flow and online campaign queries if required Key Skills and Competencies Excellent verbal and written communication skills Robust problem-solving and decision-making ability Patience and empathy to deal with customer concerns Good organizational and multitasking skills Knowledge of e-commerce platforms CRM systems and customer support tools Basic understanding of website operations and user flow Ability to work in a fast-paced environment Qualifications and Experience Graduate in any discipline Commerce IT preferred 1-3 years of experience in customer service preferably in an e-commerce setup Familiarity with platforms like Shopify Magento WooCommerce or similar is an advantage Regards Aruna Super Knit Industries Contact No (phone hidden) Job Type Full-time Pay 12 000 00 - 20 000 00 per month Experience Customer service 3 years Preferred Language English Preferred Hindi Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Service Executive (Maharashtra)
🏢 Superknit Industries
📍 Maharashtra