Job Title Mall Manager Industry Real Estate Retail Mall Management Experience 7-8 Years Reporting To Senior Management Asset Head Job Purpose The Mall Manager will be responsible for end-to-end management of the mall asset ensuring operational excellence revenue optimization superior customer experience and solid tenant relationships The role demands strategic thinking strong leadership and hands-on execution to enhance the commercial performance and brand value of the mall Key Responsibilities 1 Mall Operations Asset Management Oversee complete day-to-day mall operations including facility management security housekeeping parking utilities HVAC electrical systems and fire safety Ensure the mall operates in compliance with statutory regulations fire safety norms local authority requirements and audits Develop implement and monitor Standard Operating Procedures SOPs to ensure consistency and efficiency Conduct regular inspections to maintain high standards of cleanliness safety and aesthetics 2 Leasing Coordination Revenue Management Coordinate with the leasing team for tenant onboarding handover store fit-outs and timely store openings Monitor lease compliance CAM charges rent escalations renewals and occupancy levels Ensure timely collection of rentals CAM utilities and other commercial dues in coordination with the finance team Support management with insights on vacancy reduction tenant mix optimization and revenue enhancement 3 Tenant Relationship Management Act as the single point of contact for tenants brand partners and anchor stores Address tenant concerns related to operations facilities billing and customer footfall Conduct regular tenant meetings to ensure alignment and resolve issues proactively Foster long-term relationships to improve tenant satisfaction and retention 4 Marketing Events Footfall Growth Plan and execute mall marketing initiatives promotional campaigns festive events and brand activations Coordinate with marketing agencies advertisers and event partners to maximize visibility Analyze footfall data sales trends and customer behavior to recommend improvement strategies Ensure effective utilization of common areas for promotions and revenue generation 5 Customer Experience Service Excellence Ensure a safe welcoming and premium shopping environment for customers Handle customer complaints escalations and feedback with professionalism and prompt resolution Implement customer-centric initiatives to enhance shopper engagement and satisfaction Maintain mall ambience signage wayfinding and overall presentation standards 6 Financial Management Reporting Prepare and manage annual and monthly operational budgets Monitor expenses and implement cost-control measures without compromising service quality Prepare MIS reports on operations revenue footfall occupancy and expenses Support management in strategic decision-making through data-driven insights 7 Team Leadership Vendor Management Lead mentor and manage on-roll and outsourced teams including facility staff security housekeeping and admin Evaluate vendor performance and ensure SLA adherence Conduct regular training performance reviews and disciplinary actions where required Build a high-performance culture focused on accountability and service excellence 8 Risk Management Compliance Ensure implementation of risk mitigation plans and emergency preparedness protocols Coordinate mock drills audits and safety training programs Ensure zero tolerance towards safety lapses and compliance violations Key Skills Competencies Strong expertise in mall operations commercial real estate management Excellent leadership negotiation and stakeholder management skills Financial planning budgeting and cost optimization abilities Strong problem-solving and crisis-handling skills Effective communication and decision-making capabilities Qualifications Bachelor s degree in Management Engineering Facility Management MBA PGDM preferred Certifications in Facility Management Mall Management will be an added advantage Job Types Full-time Permanent Pay From 60 000 00 per month Benefits Cell phone reimbursement Flexible schedule Life insurance Provident Fund Ability to commute relocate Gurgaon Haryana Reliably commute or willing to relocate with an employer-provided relocation package Required Work Location In person

📌 Mall Manager (Haryana)
🏢 Legend Group
📍 Haryana