Location Lansum MK Realty Hi-Rise Project ENCANTO in Puppalguda Financial District Job Type Full-Time Reports To Managing Director Job Summary We are seeking a seasoned and strategic CRM Head with over 12 years of experience to lead customer relationship operations in our luxury real estate division The role requires strong leadership in managing the entire customer lifecyclefrom onboarding to handover and beyondwhile maintaining superior service standards expected by high-net-worth individuals HNIs The ideal candidate brings in-depth expertise in premium residential real estate robust CRM systems collections management and customer engagement through digital and personalized strategies Key Responsibilities CRM Leadership Strategy Define and execute customer relationship strategies across all luxury residential projects Build and lead a high-performance CRM team aligning CRM operations with sales marketing finance and site execution teams Design customer experience journeys tailored to HNI client expectations from booking through possession and post-handover Customer Engagement Retention Implement personalized and automated communication flows e g project updates demand notes milestone alerts Drive client satisfaction retention and referral sales through white-glove service models and proactive engagement Manage escalations with tact and professionalism maintaining long-term client relationships Collections Financial Coordination Monitor and improve collection cycles through strategic follow-ups and relationship-led engagement Track 30 60 and 90 day overdue accounts with actionable dashboards Coordinate with financial institutions banks NBFCs for disbursement aligned with construction progress Data Analytics Compliance Oversee data quality system integrity and analytics reporting within the CRM ecosystem Ensure compliance with RERA and internal governance for customer communications and records Develop CRM insights and dashboards for leadership reviews and business planning Qualifications Skills Graduate Postgraduate in Marketing Business Management or related field MBA preferred 12 years of CRM experience with at least 5 years in a leadership role handling luxury or premium segment clients Expertise in real estate CRM platforms e g Salesforce Sell Do Zoho or custom CRMs Deep understanding of HNI client behavior expectations and service standards Strong communication problem-solving and team leadership skills Excellent analytical mindset with experience in CRM-driven decision-making and reporting Job Type Full time Pay 80 000 00 - 100 000 00 per month Benefits Food provided Schedule Day shift Experience Real estate CRM 10 years Required Location Manikonda Hyderabad Telangana Required Work Location In person

📌 Crm Head - Real Estate (Telangana)
🏢 Lansum and Mk Realty
📍 Telangana