Job Title Customer Care Executive Location Work From Office Shift Timing 4 00 PM to 1 00 AM UK Shift Compensation Fixed Salary TRA Performance-Based Incentives About the Role We are seeking a passionate and proactive Customer Care Executive to join our team This role is focused on ensuring a high level of satisfaction among our students by resolving queries retaining customers and building long-term relationships Key Responsibilities Handle inbound and outbound queries from students via calls emails and chat Provide timely resolutions to customer concerns with a student-first approach Maintain strong relationships with students by regularly checking in and offering support Identify at-risk students and implement retention strategies Collaborate with internal teams Sales Operations Academic to resolve issues promptly Record interactions and feedback accurately for continuous improvement Requirements Excellent communication skills in English spoken and written Strong interpersonal skills and a friendly problem-solving attitude Prior experience in customer service or relationship management is a plus Ability to multitask stay organized and handle student concerns patiently Comfortable working in UK shift 4 00 PM - 1 00 AM IST Perks Benefits Fixed monthly TRA Travel Allowance Technology Reimbursement Allowance Attractive Incentive Plan based on performance and student feedback Dynamic and friendly team environment Opportunity for growth opportunities in a fast-paced education-tech company Interested candidates can call or WhatsApp HR Rinika Sikdar at 91 (phone hidden) We look forward to connecting with passionate individuals who are ready to make a difference in students lives Job Types Full-time Permanent Fresher Pay Up to 20 000 00 per month Benefits Flexible schedule Paid time off Work from home Schedule Evening shift Fixed shift Night shift UK shift US shift Supplemental Pay Overtime pay Performance bonus Shift allowance Work Location In person Job Types Full-time Fresher Pay 15 000 00 - 20 000 00 per month Benefits Flexible schedule Paid sick time Paid time off Language English Required Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Care Executive (West Bengal)
🏢 Connect2Learn
📍 West Bengal